Payment and Refund Policy

Last updated: 18 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of Course A writing and front-stage media resources offered by inkfrontnu. These resources include story drafts, presentation planning materials, camera framing guides, and workflows for newsroom content. The policy covers both one-time purchases and any subscription-based access to digital materials. It governs transactions made through the commercial website and explains the rights and obligations of customers in the United Kingdom.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included where applicable for consumers. No additional charges apply beyond the stated price unless expressly agreed in advance. Currency conversion fees may be levied by the customer's payment provider if paying from outside the UK, but inkfrontnu does not add surcharges for international transactions.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Payments are accepted via major credit and debit cards. All transactions are processed through secure third-party payment gateways that comply with PCI DSS standards. Payment authorisation occurs at the time of order placement. inkfrontnu does not store card details. Customers receive an email confirmation once payment has been successfully authorised.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract is formed when inkfrontnu sends an order confirmation email following successful payment. This confirmation details the purchased resources, access instructions, and applicable terms. Until this email is received, no binding contract exists. Digital access is granted immediately upon confirmation for eligible purchases.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers in the UK generally have a 14-day cooling-off period from the date of contract formation. However, because these are digital products, the right to cancel may be lost once download or access begins if the customer has expressly consented to immediate performance.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available only where the service has not been accessed or downloaded. Once story drafts, presentation plans, camera framing resources, or newsroom workflows have been delivered or accessed, they become non-refundable. Promotional or discounted bundles may also be excluded from refund eligibility as stated at the time of purchase.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must email [email protected] with their order number, full name, and a clear statement of the reason for the request. Requests should be submitted within the applicable cancellation period. inkfrontnu will acknowledge receipt within five working days.

Inspection, Approval, Rejection, and Notification of the Refund Decision

inkfrontnu will inspect each request against the eligibility criteria. Customers will be notified of approval or rejection via email within ten working days. If rejected, the email will explain the reasons and any available options for appeal or further information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically takes five to ten working days after approval, though the customer's bank may require additional time for funds to appear. No cash refunds are provided.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital resources are non-returnable once access is granted. Subscriptions automatically renew unless cancelled before the renewal date. Promotional offers are subject to their own terms and may not qualify for refunds if the promotional price was below the standard rate.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved before access is granted. Duplicate charges will be investigated and refunded where verified. Chargebacks are treated as potential fraud and may result in account suspension. Suspected fraudulent activity will be reported to relevant authorities in line with UK law.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

Nothing in this policy affects the statutory rights of UK consumers under the Consumer Rights Act 2015, including the right to goods and services of satisfactory quality. These rights cannot be excluded or limited by contract.

Contact Route, Policy Changes, and Last-Updated Date

For questions about this policy, contact inkfrontnu using the form on the Contacts page or by writing to Butler's Wharf Building, 36 Shad Thames, London SE1 2YE or emailing [email protected]. inkfrontnu may update this policy from time to time. The current version is always available on the website and was last updated on 18 September 2026.